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RETURNS

WHAT IS YOUR RETURNS POLICY?
  • Items must be returned within 14 days of the date shown on the dispatch note.
  • Items must be unworn and unwashed.
  • Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returns if the hygiene seal has not been removed.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • Beauty products and accessories cannot be returned.
HOW LONG DO I HAVE TO RETURN AN ITEM?
You are able to return unsuitable items within 14 days of the date shown on the dispatch note. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
You can now return parcels from the Republic of Ireland for FREE using Parcel Connect. To print your FREE returns label click here and drop it into your local Parcel Connect Store.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 21 days of returning the items, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
HOW DO I RETURN AN ITEM (RETURNS LABELS)?
Please return your item(s) to us following the methods below:

 

  1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached
  2. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
  3. Print a FREE returns labels on the Parcel Connect Website here and drop it into your local Parcel Connect Store. A list of these stores can be found here. You will receive an email confirmation for tracking and proof of return
  4. Alternatively you can return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a receipt of postage.

Please keep your proof of postage safe incase you need this as your proof of return.

If you haven’t got your returns label don’t stress! You can download a new one here.

 

I HAVE LOST MY RETURNS SLIP
Don’t worry if you don’t have a returns slip, you can easily download one here.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as your refund is processed you'll receive an email from us. Please be aware it can take 3-5 working days for the payment to show on your account, depending on your card issuer.
DO YOU REFUND THE DELIVERY CHARGE?
We will refund the postage charge if you have canceled your contract with us in accordance with the Distance Selling regulations. Please see our returns policy for more information on your cancellation rights.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
  • Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return.

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