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DELIVERY INFORMATION

WHERE IS MY ORDER?

Please enter your order number:

HOW MUCH DOES DELIVERY COST?
Delivery Option Delivery Times - Please Note: The delivery times shown are from the date of dispatch Cost
Standard 3-5 working days (if ordered before 8pm) €1.99
Ireland Next Day Next working day (if ordered before 1pm) Orders placed after 1pm will take an additional working day. *For Dublin customers order before midnight for delivery the next working day. Orders placed after 1pm on Friday will be delivered on Tuesday (working days excludes: Weekend and Bank Holidays). €6.00

 

Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

HOW LONG WILL DELIVERY TAKE?

 

Delivery Option Delivery Times
Standard 3-5 working days (if ordered before 8pm)  
Ireland Next Day Next working day (if ordered before 1pm) Orders placed after 1pm will take an additional working day (working days excludes: Weekend and Bank Holidays). *For Dublin customers order before midnight for delivery the next working day. Orders placed after 1pm on Friday will be delivered on Tuesday (working days excludes: Weekend and Bank Holidays).  

 

Although our couriers do strive to achieve the above delivery schedules 100% of the time, unfortunately we cannot guarantee that you will receive the goods within the estimates delivery times.

Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

WHAT TIME WILL MY PARCEL ARRIVE?
Deliveries can be made anytime between 8am and 8pm.
WHAT IF I'M NOT IN WHEN MY PARCEL IS DELIVERED?
Eeek! If this happens, the delivery company will leave a card saying that they have attempted to deliver the parcel.They will provide you with details on where the parcel has been delivered to. If you wish to have the parcel redelivered, please contact us.
WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, the delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to. Please use the contact us form if you wish to have the parcel re-delivered.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Oh no! We're sorry to hear this. Please send us a message with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' and we will do out best to help.

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