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DELIVERY INFORMATION

Christmas & New Years Delivery Dates
Service Last Posting Date - XMAS Last Posting Date – New Year
 
UK
Next Day Order by 22th Dec Order by 28th Dec
Saver Order by 19th Dec Order by 26th Dec
Precise Order by 21th Dec Order by 29th Dec
Evening Delivery Order by 21th Dec Order by 29th Dec
Collect + Order by 20th Dec Order by 27th Dec
Hermes – No Deliveries on: 24th, 25th, 26th, 31st Dec and 1st January.
DPD – No deliveries on 23rd, 24th, 25th, 26th, 31st Dec and 1st January.
UK Mail - No deliveries on 23rd, 24th, 25th, 26th, 27th, 31st Dec and 1st January. Normal schedule resumes 2nd January.
*There is a Bank Holiday in Scotland on 2nd January so no deliveries will take place on this day.
Normal schedule resumes on 3rd January 2018

 
Ireland
Next Day Order by 21th Dec Order by 28th Dec
Standard Order by 18th Dec Order by 18th Dec
Fastway - No Deliveries on: 23rd, 24th, 25th, 26th, 31st Dec and 1st January.
Normal schedule resumes 2nd January.

WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched

Please enter your order number:

HOW MUCH DOES DELIVERY COST?
Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
Delivery Options Delivery Times Delivery Costs
Standard 3 - 5 working days (if ordered before 8pm)  €1.99
Ireland Next Day Order up to midnight Monday to Thursday, 8pm Friday for next working day delivery to Dublin (postcode areas 1 to 24). For the rest of Ireland order up to 1pm Monday to Thursday or 8pm Friday for next working day delivery.  €6.00
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

HOW LONG WILL DELIVERY TAKE?

 

Delivery Option Delivery Times
Standard 3 - 5 working days (if ordered before 8pm)  €1.99
Ireland Next Day Order up to midnight Monday to Thursday, 8pm Friday for next working day delivery to Dublin (postcode areas 1 to 24). For the rest of Ireland order up to 1pm Monday to Thursday or 8pm Friday for next working day delivery.  €6.00

 

Although our couriers do strive to achieve the above delivery schedules 100% of the time, unfortunately we cannot guarantee that you will receive the goods within the estimates delivery times.

Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home,our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

WHAT TIME WILL MY PARCEL ARRIVE?
Deliveries can be made anytime between 8am and 8pm.
WHAT IF I'M NOT IN WHEN MY PARCEL IS DELIVERED?
Eeek! If this happens, the delivery company will leave a card saying that they have attempted to deliver the parcel.They will provide you with details on where the parcel has been delivered to. If you wish to have the parcel redelivered, please contact us.
WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, the delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to. Please use the contact us form if you wish to have the parcel re-delivered.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Oh no! We're sorry to hear this. Please send us a message with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' and we will do out best to help.

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