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A privacy reminder from PrettyLittleThing Read more I agree

FAQ! Need Help?

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TECHNICAL HELP

WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?

Don't worry if you've forgotten your password! Simply click the 'Forgot your password?' link next to the login button and follow the instructions. Please don't hesitate to contact us here if you continue to experience problems.

HOW DO I CHANGE MY EMAIL ADDRESS?

It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!

WHY AM I EXPERIENCING PROBLEMS WHEN ENTERING MY PAYMENT DETAILS?

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

HOW CAN I CONTACT YOU?

There's loads of ways! Please visit our contact us page for details of how to get in touch.

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